January 14, 2023
Isn’t this a lovely photo. Imagine strolling through a leafy green forest with dappled sunlight and the only sound is you trying to contact a Verizon representative to ask a simple question: Have I paid my current bill? I’m between electronic mail 75% of the time and mailed mail 25% of the time. Had I already paid it online? I didn’t want to also mail a check. Bored yet?
VERIZON HAS YOU COVERED FOR ALL YOUR CONNECTED NEEDS. That’s the message splashed across your-pay-by-mail envelope. Going online, I was not able to speak to anyone. Instead, I was forced to use their Chat system. It consisted of repeat questions: What is your phone number with us? What is your account number with us? I copied the information from the latest bill (I guess) and was asked once again What is your phone number with us? What is your account number with us? Once again I gave it. This rigamarole continued until Chat said: We have no record of this account. So much for Verizon covering all your connected needs.
Continue your walk in the woods.